Apollo offers a broad range of Professional Services to our customers. Apollo understands that our solutions are only as good as the service we provide to back them up.
Apollo's Professional Services team is staffed with personnel that combined, have over 150 years of healthcare industry experience. Our services encompass everything required for our customers to be successful including consulting, implementation, training, customization and more. Please contact Apollo for more information on our Professional Services.
Apollo's Professional Service consultants have extensive experience with clinical data and multimedia. Our 15 years of providing products and services for clinical data and multimedia is unprecedented. Apollo's customers have implemented a wide range of successful programs and Apollo's Professional Services staff has stood beside them to assure success.
Apollo's Professional Service consulting includes a 'needs analysis' to determine the specific requirements for managing your clinical data and multimedia. Our consultants do extensive surveys of your current practices, interface requirements, strategic growth initiatives and IT environments to determine the ideal system for your current and long-term needs.
By providing imaging device recommendations, Apollo's Professional Services team can prevent an organization from "putting the cart before the horse." Understanding the clinical practice, business environment, and IT infrastructure that will drive your clinical data and multimedia practices can assure that your investment in expensive imaging devices provides value.
Apollo's solutions are designed to meet the unique needs of the healthcare enterprise. With over 15 years of experience with clinical data and multimedia, Apollo understands that each hospital has a unique set of requirements for their business and clinical environment.
Our system administration utilities provide the flexibility to configure field labels, establish security groups and profiles, comply with IT password policies, enforce business rules, and interface to multiple HIS/LIS systems, among others.
Apollo's Professional Services team will work with you during the pre-sales period to determine the ideal configuration for your environment. Apollo can provide customization services for special circumstances that will meet your IT needs.
Apollo has developed a structured implementation methodology that provides a template for the successful implementation of Apollo clinical data and multimedia solutions at your organization. Apollo’s implementation team is staffed with experienced professionals who will work with all parties during the implementation process.
The goal of Apollo's system implementation services is to provide high quality service, resulting in a solution that meets the clinical and business objectives for your organization. Understanding and communicating these objectives throughout your organization is a fundamental element of the implementation process.
The success of your implementation project depends on: management support, clinician buy in, good communications, and clear goals and objectives between all organizations. Apollo's proven implementation process and world-class team working together with your organization are one of the reasons for Apollo's high customer satisfaction.
Apollo provides comprehensive support services via phone, e-mail, remote access (if authorized), and on-site support through Apollo's customer support organization. Apollo will coordinate support through your help desk or outsourced help desk organizations. Apollo tracks calls and problem reports and conducts regularly scheduled follow ups with customers to measure your satisfaction.